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City of Manassas, VA

Airport FAQs

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Q: How do I get to Manassas Regional Airport?
Q: How do I complain about airplane noise?
Q: Where do I go to pick up a passenger?
Q: What are the Airport’s hours of operations?
Q: How busy is the Airport? How is the level of activity at the Airport measured?
Q: Can an aircraft weighing over 140,000 lbs land at HEF?
Q: Is there an aircraft weight limit for operating at Manassas Regional Airport?
Q: What economic benefits does Manassas Regional provide?
Q: Do you have an airline flight to…?
Q: If there is no airline service, why is Manassas Regional Airport so busy?
Q: Is there a restaurant located on the Airport?
Q: What rental car companies operate at Manassas Regional Airport?
Q: How do I learn to fly?
Q: When do most airplanes depart or arrive at Manassas Regional?
Q: Why do so many airplanes take off and land in the same direction?
Q: Is there a legal minimum altitude that airplanes can fly over residential areas?
Q: What can the Airport Administration do to keep airplanes from flying over my neighborhood?

Animal Control FAQs

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Q: What happens to my pet if it is picked up by Animal Control?
Q: What should I do if there is an animal living in my attic?
Q: Why do I have to buy a license for my dog?
Q: What are the laws regarding animals in the City of Manassas?
Q: How can I get a neighbor's dog to stop its disturbing barking?
Q: Who do I call if my dog escapes and I can't find him/her?
Q: How can I keep my cat from scratching my furniture?

Business Taxes

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Q: How do I obtain a business license?
Q: What information is required to obtain a business license?
Q: What are examples of business tangible personal property?
Q: How is business tangible personal property tax calculated?
Q: What is the Business Personal Property tax rate?

City Clerk

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Q: When are Council meetings held?
Q: Where are Council meetings held?
Q: How do I address the Council at a meeting?
Q: How can I address the Council for longer than three minutes?

Events and Parks

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Q: I am with a sports league and would like to reserve field space in the City. Who do I contact?
Q: How do I reserve a park for a private event?
Q: I want to hold my wedding at a park in Manassas, but I don't remember the name of the park.
Q: How can I get more information on Stonewall Park Pool?
Q: I would like to sponsor an event, but I don't know who to contact.
Q: I have some free time on my hands and would like to get involved in various events and activities but I don't know who to contact.
Q: I want to register for a special event/activity but I don't know how.
Q: I would like to deduct my summer camp expenses from my taxes. What is your tax I.D. number?
Q: When I register online will I be mailed a receipt?

Fire and Rescue

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Q: Where is the Fire and Rescue Headquarters located?
Q: Is there a requirement to have house numbers painted on the curb?
Q: Who handles EMS Billing for the City of Manassas?
Q: Who do I contact in reference to a damaged or obstructed fire hydrant?
Q: How can I contact fire and rescue volunteers?
Q: How do I request to have a smoke alarm installed?
Q: How do I schedule a visit with/from the Fire and Rescue Department?
Q: How do I request an EMS Patient report?
Q: Where can I dispose of an old fire extinguisher?
Q: Where can I dispose of old fireworks?

Gangs

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Q: What constitutes a criminal street gang?
Q: What are the signs of gang participation and activity?

General FAQs

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Q: What are the hours for City Hall?
Q: How do I find City Hall (or Manassas Airport, or Public Works, etc.)
Q: Where can I find a list of events for the Loy Harris Pavilion?
Q: How can I get more information about Manassas City Schools?

GIS Mapping

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Q: What is GIS?
Q: What is the Interactive Map & App Gallery?
Q: What is the difference between the Interactive Map & App Gallery, the Interactive Manassas Map, and the Map Catalog?
Q: What kind of software do I need to view and print maps from the Map Catalog?
Q: What kind of software do I need to use the Interactive Maps?
Q: How often is the Interactive Manassas Map updated?
Q: How do I obtain a specialized map or view older aerial photographs?
Q: How do I contact the City of Manassas GIS Group?

Housing FAQs

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Q: Housing Choice Voucher: How much is the security deposit?
Q: Housing Choice Voucher: What is my portion of the rent?
Q: Landlords: Who manages the rental property?
Q: What is the Housing Choice Voucher Program?
Q: Who administers the Housing Choice Voucher Program?
Q: Landlords: Who screens the tenants?
Q: Landlords: What amount of security deposit can I charge?
Q: Landlords: How much rent can I charge?
Q: Landlords: What kind of lease is used?
Q: Landlords: How long is the lease term?
Q: Landlords: Can I increase the rent?
Q: Landlords: How is the rent paid?
Q: Landlords: What if tenants don't pay their rent?
Q: Landlords: Who pays for the utilities?
Q: Landlords: Why does the property have to be inspected?
Q: Landlords: What can I do to ensure my unit passes?
Q: Landlords: How often is my property inspected?
Q: Landlords: What if the tenant wants to move?
Q: Landlords: Who is responsible for maintaining the unit?
Q: Landlords: What if I have problems with the tenant?
Q: Landlords: How can I participate in the program?
Q: Housing Choice Voucher: How much is the security deposit?
Q: Housing Choice Voucher: What is my portion of the rent?
Q: Housing Choice Voucher: Who do I pay my portion of the rent to?
Q: Housing Choice Voucher: How long is the lease?
Q: Housing Choice Voucher: Do I have to live in the City of Manassas?
Q: Housing Choice Voucher: Can I have a pet?
Q: Housing Choice Voucher: Who pays for the utilities?
Q: Housing Choice Voucher: Can I move when my lease is up?
Q: Housing Choice Voucher: How often am I recertified?
Q: Housing Choice Voucher: Can anyone move into my unit?
Q: Housing Choice Voucher: Who do I report changes to?
Q: Housing Choice Voucher: What am I responsible for in my house?
Q: Housing Choice Voucher: What if I have problems with the landlord?
Q: Housing Choice Voucher: What if I don't pay my rent?

Mayor and City Council

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Q: When are Council meetings held?
Q: Where are Council meetings held?
Q: How do I address the Council at a meeting?
Q: How can I address the Council for longer than three minutes?

Media Center

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Q: When can we view streaming video?
Q: What applications are required to view the videos and webcasts?
Q: How long will the On-Demand Webcasts be available on the City website?

Personal Property Tax

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Q: What if you billed me for a vehicle I no longer own?
Q: Do Military personnel have to pay Personal Property Tax?
Q: What if I do not receive a bill?

Real Estate

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Q: Why have I received a notice of assessment change?
Q: Why is my assessment increasing or decreasing?
Q: Is there a law that prevents assessments from changing more than a certain amount?
Q: How does the percentage of change in my assessment compare to other city properties?
Q: How do I determine if my assessment is correct?
Q: How can I appeal my assessment?
Q: The Internet record shows incorrect data for my property. What should I do to correct this?
Q: Explain the differences between sales price, appraisals, and assessments.
Q: Why is the change in my assessment different than the percentage published in the local newspapers for properties in my area?
Q: How can a property be assessed for more than its purchase price?
Q: What is the current tax rate?
Q: How can I receive more information or speak to someone about my assessment?

Real Estate Tax

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Q: What if I do not receive a bill?
Q: Why am I responsible for the entire tax bill although I just bought the property recently?
Q: Why did I receive the bill when I have a mortgage company that pays my bill?
Q: What is the Fire and Rescue Levy and what is it used for?

Refuse and Recycling FAQs

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Q: When is the next computer/TV drop-off scheduled?
Q: Will the trash schedule change for the holidays?
Q: Does the City provide for a large-item collection?
Q: What kinds of bulk items does the City collect?
Q: Why doesn't the trash company take TVs curbside?
Q: When is my trash collected when there is hazardous weather conditions?
Q: What is single stream?
Q: Who do I contact if I have questions about trash, recycling, yardwaste, and other environmental questions?
Q: What is the Courtesy Truck?

Social Services FAQs

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Q: What are the hours of operation for Family Services?
Q: What if I have a Fair Housing question?
Q: How do I contact the Department of Child Support Enforcement (DCSE)?
Q: How do I contact Prince William Social Services?
Q: How do I contact Manassas Park Social Services?
Q: How do I know if I live in Manassas City or Prince William County?
Q: Do I have to wait to sign my application in front of a worker?
Q: What Community Resources are available to me?
Q: If I am transferring in from another locality will my benefits transfer?
Q: Child Care - How long before my application is approved?
Q: Child Care - Can I choose any daycare center I want?
Q: Child Care - Can I use a family member or home provider?
Q: Child Care - How can I help speed up the application process?
Q: Child Care - What are the maximum rates covered for daycare?
Q: Child Care - I am transferring from another locality/ state - does my daycare transfer?

State Income Taxes

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Q: Where can I download Virginia Income Tax Forms and Instruction Booklets?
Q: I live in another state but worked in Virginia and had Virginia taxes withheld from my paycheck in error. What form do I file to get back the withholding?
Q: I live in another state and I have rental property and/or business income from Virginia. What forms do I file?
Q: I moved into or out of Virginia six months ago from another state. What tax returns do I file?
Q: If I have tax due, to whom do I make the check payable?
Q: Where do I mail my completed return?
Q: I am retired and I do not have Virginia withholding taken out from my retirement income. What should I do to have this income covered for Virginia taxes?

Taxes & Real Estate Assessments FAQ's

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Q: What types of taxes am I responsible for?
Q: How can I receive more information or speak to someone about my real estate assessment?
Q: How do I apply for a Business License?

Treasurer Taxes

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Q: What if you billed me for a vehicle I no longer own?
Q: Do Military personnel have to pay Personal Property Tax?
Q: What if I do not receive a bill?
Q: Why am I responsible for the entire tax bill although I just bought the property recently?
Q: Why did I receive the bill when I have a mortgage company that pays my bill?

Utilities

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Q: Where is Public Works located?
Q: What hours are you open?
Q: Is there a deposit required?
Q: Can a security deposit be waived?
Q: Are there any charges to connect my utilities
Q: Why do you run credit checks and SSN verification?
Q: How do you bill?
Q: When and what charges are assessed if my utilities would be disconnected for non-pay?
Q: Why is my water brown-looking and what is the City doing to fix it?
Q: Is there a security deposit to connect my utilities?
Q: How do I check for an underground water leak?
Q: How to I check for a toilet leak?

Zoning FAQs

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Q: Do I need a permit to widen my driveway?
Q: Where can I park my commercial vehicle in the City?
Q: What is the definition of a commercial vehicle?
Q: Home occupation facts