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Department of Family Services Client Survey
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1. What was the purpose of your visit?
(select all that apply)
drop off paperwork
had an appointment
see a worker
2. How clear are the instructions for lobby procedures?
not clear at all
3. How long did you wait to speak to the receptionist?
less than 5 minutes
5 to 10 minutes
10 to 15 minutes
15 to 20 minutes
30 minutes or more
4. Was the information you received clear or communicated to you clearly?
5. If you contacted the agency by phone, were you able to understand instructions given?
If NO to question 5, what changes would you suggest to enhance your phone experience?
6. Was the purpose of your visit resolved?
If NO to question 6, and the agency was unable to meet your need, what alternative options were provided to you?
7. What suggestions do you have for things that could be handled differently?
8. How would you rate your overall satisfaction with the Department of Family Services?
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